Terms & Conditions

Welcome to Maria Mantzoura

These Terms and Conditions govern your access to and use of our website located at www.mariamantzoura.com and any purchases made through our online store.

By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use this website or place an order through it.

These Terms and Conditions do not affect any statutory rights granted to consumers under applicable European Union or Cyprus consumer protection legislation.

This website is operated by:

• Business Name: Maria Mantzoura
• Email: info@mariamantzoura.com
• Address: Ioanni Ntinan 4
  Patsalos Court 3, app.103
  6042 Larnaka
  Cyprus

By placing an order through our website, you confirm that:

(a) you are at least 18 years old or have the permission of a parent or legal guardian;

(b) you are legally capable of entering into binding contracts; and

(c) all information provided by you is accurate and complete.

We make every effort to ensure that product descriptions, specifications, dimensions, colors and photographs are accurate.

However:

(a) colors may vary depending on screen settings and device displays;

(b) minor variations in appearance may occur due to manufacturing processes or handcrafted elements;

(c) measurements and dimensions are approximate;

(d) product images are provided for illustrative purposes only.

FASHION JEWELRY

Our jewelry products are fashion jewelry and may be manufactured using materials including:

Gold-plated metals; Iron; Copper; Brass; Crystals and decorative stones; Sterling Silver 925 (where specifically stated); Other materials described on the relevant product page.

Because of the nature of these materials, slight variations in finish, texture, color, weight, size and appearance may occur.

Customers should carefully follow all care instructions provided.

Jewelry should not be exposed to:

Water; Swimming pools; Sea water; Perfumes; Cosmetics; Cleaning agents; Excessive moisture; Chemicals; Excessive heat.

Improper care may affect the appearance and lifespan of the product.

The presentation of products on the website constitutes an invitation to treat and does not constitute a binding offer.

An order is deemed submitted when you complete the checkout process and receive an order confirmation email.

We reserve the right to:

refuse any order; limit quantities purchased; cancel orders where pricing errors have occurred; cancel orders where fraud or misuse is suspected.

If payment has already been processed for a cancelled order, a full refund will be issued.

All prices displayed on the website are shown in Euro (€).

Prices include VAT where applicable and required by law.

Shipping costs, customs charges and any additional fees (where applicable) will be displayed before the order is completed.

We reserve the right to change prices at any time, provided that changes will not affect orders already accepted.

Payments may be made using the payment methods displayed during checkout.

All payment transactions are processed through secure third-party payment providers.

We deliver to selected countries within the European Union and selected countries across the world.

Estimated delivery times are displayed on the website and are provided for guidance only.

Delivery times may be affected by:

Customs procedures; Courier delays; Weather conditions; Public holidays; Force majeure events; Other circumstances beyond our reasonable control.

Risk in the products passes to the customer upon delivery.

Ownership of the products remains with us until full payment has been received.

If you are a consumer residing within the European Union, you may have the right to withdraw from your purchase within fourteen (14) days without giving any reason.

The withdrawal period expires fourteen (14) days after the day on which you, or a person nominated by you, acquires physical possession of the goods.

To exercise your right of withdrawal, you must notify us by email or written communication before the withdrawal period expires.

You must return the goods within fourteen (14) days from notifying us of your decision to withdraw.

Returned items must be:

Unused; Unworn; In their original condition; Accompanied by original packaging where reasonably possible.

Refunds will be processed within fourteen (14) days from receipt of the returned goods or evidence that the goods have been returned.

Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

The customer may be responsible for return shipping costs unless otherwise required by law.

Nothing in this section limits any statutory rights relating to defective, damaged or non-conforming goods.

If you receive a product that is:

Damaged; Defective; Incorrect; or Not as described,

please contact us as soon as reasonably possible after discovering the issue.

Consumers are entitled to remedies available under applicable consumer protection legislation, including repair, replacement, price reduction or refund where legally applicable.

Photographs and supporting information may be requested to assess the claim.

Consumers purchasing products within the European Union benefit from the statutory legal guarantee provided under applicable consumer protection legislation.

Nothing in these Terms and Conditions limits or excludes any mandatory consumer rights that cannot legally be excluded.

In addition to any statutory rights, we may, at our discretion, offer commercial warranties or goodwill replacements. Such commercial warranties do not affect your legal rights.

The legal guarantee does not cover damage resulting from:

Accidents; Improper storage; Misuse; Negligence; Failure to follow care instructions; Normal wear and tear.

All content on this website, including but not limited to:

Logos; Trademarks; Product photographs; Graphics; Website design; Product descriptions; Text; Videos;

is owned by or licensed to the Company and is protected by intellectual property laws.

No content may be copied, reproduced, distributed, modified or exploited without our prior written consent.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

Subject to applicable law, we shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products purchased through it.

Our total liability in relation to any order shall not exceed the amount paid for the relevant product.

We process personal data in accordance with:

Regulation (EU) 2016/679 (GDPR); Applicable Cyprus data protection legislation; Our Privacy Policy.

Personal data may be processed for purposes including:

Order fulfilment; Customer service; Fraud prevention; Legal compliance; Website improvement; Marketing communications where consent has been obtained.

For further information, please refer to our Privacy Policy.

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

Natural disasters; Epidemics or pandemics; Government actions; War; Civil unrest; Labour disputes; Transport disruptions; Internet or telecommunications failures.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Cyprus.

If you are a consumer residing in another EU Member State, you shall continue to benefit from any mandatory consumer protection provisions applicable in your country of residence.

Any disputes arising from these Terms and Conditions shall be subject to the jurisdiction of the competent courts of Cyprus, without prejudice to any mandatory consumer rights under applicable law.

Consumers residing within the European Union may use available consumer dispute resolution mechanisms provided under applicable law.

Information regarding consumer dispute resolution may be obtained from the competent consumer protection authorities in the relevant Member State.

For questions regarding these Terms and Conditions, orders, returns, complaints or warranty claims, please contact us:

• Business Name: Maria Mantzoura
• Email: info@mariamantzoura.com
• Address: Ioanni Ntinan 4
  Patsalos Court 3, app.103
  6042 Larnaka
  Cyprus

By using this website and placing an order, you acknowledge that you have read, understood and agreed to these Terms and Conditions.